Refund Policy

The Marketplace Institute

Thank you for becoming a member of The Marketplace Institute. We ensure that our users have a rewarding experience while they use the contents of The Marketplace Institute. 

 

As with any online purchase experience, there are terms and conditions that govern the Refund Policy. When you become a member of The Marketplace Institute you agree to our Privacy Policy, Terms of Use, Refund and Rescheduling Policy.

 

Memberships

Memberships cannot be refunded. You can cancel at any time from within the membership portal or by emailing us - help@themarketplaceinstitute.com. Cancellation will be effective before your next billing date.

 

Masterminds

Masterminds are typically on a set schedule and cannot be rescheduled, so when joining a Mastermind you need to ensure that you can commit to the same day & time every 2 weeks. Masterminds are a part of your membership fee which is non refundable.

 

Office Hours

Office Hours are open webinars on a set schedule and cannot be rescheduled. Office Hours are a part of the membership fee which is non refundable.

 

Amazon Helpline

Each call is billed when you make a booking request, so you only pay for what you use. Call costs are in addition to membership fees.  Any Helpline call missed, late cancelled, or changed without 12 hour notice will not be refunded. 

 

In case The Marketplace Institute reschedules the Helpline Call, the options available to the members are:

  • 100% refund, if the rescheduled dates do not fit into the member’s schedule.
  • Reschedule the session at your convenience.

Rescheduling Policy 

Masterminds and Office Hours

Peer Masterminds and Office Hours cannot be rescheduled. 

Amazon Helpline 

We understand that life happens and it may be  necessary to cancel or reschedule your scheduled appointment. In such an event, we require that you let us know at least 12 hours in advance of your scheduled Helpline appointment to avoid cancellation / rescheduling fees. Exceptions to this policy will be considered on a case by case basis.

 

Please understand that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waitlist miss the opportunity to receive services.

 

Any Helpline call missed, late cancelled, or changed without 12 hour notice will be charged 100% of the session amount. result in a charge equal to 100% of the reserved service amount. 

 

Any late arrival will shorten your session time and will not be made up by running into the next client’s scheduled appointment.

 

How to Cancel/Reschedule Your Helpline Appointment

 

To cancel or reschedule appointments:

 

Please refer to your confirmation or reminder email. These emails contain an option to Cancel/Reschedule that will take you directly to our appointment calendar for cancellation or rescheduling of your existing appointment. Be advised; if it’s less than 12 hours before your appointment, canceling or rescheduling options will not be available, and this is subject to the cancellation/rescheduling policy.

 

Thank you for viewing and supporting our cancellation and rescheduling policy criteria!

 

If you have any questions please contact us at help@themarketplaceinstitute.com